Positive Impact of Shipping Goods on Customer Loyalty

Having loyal customers is crucial for the sustainability of a business, this is because acquiring new customers is more difficult than acquiring customers who already have loyalty.

 This is because loyal customers can be the key to the sustainability of your business rather than new customers. So, let's increase your customer loyalty by utilizing shipping services. You can read the full review here.

Reasons Retaining Customers is Easier Than Finding New Customers

Getting new customers is important, but it is not an easy job because you have to re-introduce your business and products which may not necessarily be accepted.

That is the reason why retaining customers who already know your business is more important, here are some reasons why retaining customers is more important:

Higher Customer Acquisition Costs

Acquiring new customers requires large marketing expenditures, such as advertising, discounts, or promotions. In contrast, retaining existing customers requires smaller efforts, such as providing quality service and a satisfying experience.

Existing Customers Tend to Buy More

Customers who are satisfied with the products or services your business provides tend to buy more often and in larger quantities. They also have more trust in your business brand than new customers.

More Effective Word-of-Mouth

Loyal customers often become indirect brand ambassadors for your business. They will recommend your business to friends and family, which increases the chances of acquiring new customers at no additional cost.

Income Stability

When you have a loyal customer base, your business revenue tends to be more stable, even when the market changes. Satisfied, existing customers will continue to support your business even in difficult times.

Positive Impact of Shipping Goods on Customer Loyalty

Effective delivery of goods plays a big role in improving customer experience. 

When customers are satisfied with the delivery process, they are more likely to become loyal customers. Here are some of the positive impacts of shipping on customer loyalty:

Increasing Customer Trust

Reliable shipping services create trust in customers. When goods arrive on time and in good condition, customers will feel that your business is professional and reliable. This trust is the main foundation of customer loyalty.

Provide a Positive Customer Experience

Customer experience depends not only on the quality of the product, but also on how it gets to them. A fast, safe, and transparent shipping process creates a positive impression that makes customers want to buy from your business again.

Strengthening Business Reputation

Good delivery service reflects the overall quality of your business. Customers are more likely to recommend your business if they are satisfied with the delivery experience. This good reputation helps attract more new customers.

Increase Chances of Repurchase

Customers who are satisfied with the shipping service your business chooses are more likely to make repeat purchases. They feel comfortable with their previous experience and are confident that their goods will arrive safely on every transaction.

Meeting Modern Customer Expectations

In the digital era, customers expect fast and flexible services, including when it comes to shipping goods. Features such as  real-time package tracking , cash on delivery (COD) options, and same-day delivery are added value that increase customer loyalty.

How to Ensure Delivery Services Support Customer Loyalty

To ensure that shipping has a positive impact on customer loyalty, make sure your business works with a reliable shipping service. Here are some tips:

Choose a Trusted Shipping Service

Make sure the shipping service has a good track record, offers fast service, has a transparent tracking system and has shipping insurance.

Offer a Variety of Shipping Options

Give customers the flexibility to choose a shipping method that suits their needs, such as COD payment methods or priority parcel delivery.

Clear Communication

Provide information regarding the delivery status transparently, make sure the delivery service has a package tracking feature .

Now that you know how to choose a delivery service that can support your business, it's time for your business to get to know the Lion Parcel delivery service.

Lion Parcel provides various services ranging from JAGOPACK , REGPACK , BOSSPACK, INTERPACK, OTOPACK and VIPPACK. If your business requires large goods delivery at Lion Parcel, BIGPACK and JUMBOPACK services are also available .

With various services available, Lion Parcel is ready to help your business to increase customer loyalty, don't hesitate to send your package using Lion Parcel now. To check Lion Parcel's shipping service rates, you can check here. 

About Lion Parcel

Lion Parcel is a leading shipping service in Indonesia which is a subsidiary of Lion Air Group. Established since 2013, Lion Parcel serves first, middle, and last mile shipping, from domestic to international shipping. Supported by the network and infrastructure of Indonesia's leading airline, Lion Group, Lion Parcel's services currently cover up to 98% of Indonesia and more than 50 international countries on 5 continents.

Currently, Lion Parcel delivery service has 7,000+ agents, 15,000+ couriers, and 3,000+ delivery fleets and has access to 350+ Lion Group flight fleets. Through Lion Parcel services that answer the needs of the Indonesian people, namely REGPACK, JAGOPACK, BOSSPACK, INTERPACK, BIGPACK, JUMBOPACK, and OTOPACK, Lion Parcel is committed to connecting people without time and distance limitations, while realizing its vision to provide affordable, safe, and reliable services.